LUCKYROOK
Empress Games LLC · Legal

LuckyRook Terms of Service

Version 1.0 · Effective September 30, 2026

1.Agreement to These Terms

These Terms of Service (the "Terms") are a legally binding agreement between you and Empress Games LLC ("Empress Games LLC", "we", "us" or "our"), the operator of LuckyRook, including the LuckyRook website, web application, games, chat, clubs, store and every related feature, content and service (together, the "Service").

By creating an account, checking the box to accept these Terms, or accessing or using the Service in any way, you confirm that you have read, understood and agree to be bound by these Terms and by every policy they refer to, and that you have read our Privacy Policy. If you do not agree, you must not create an account or use the Service.

PLEASE READ SECTION 22 (DISPUTE RESOLUTION AND BINDING ARBITRATION) CAREFULLY. EXCEPT WHERE PROHIBITED BY LAW, IT REQUIRES YOU TO RESOLVE DISPUTES WITH EMPRESS GAMES LLC THROUGH FINAL AND BINDING INDIVIDUAL ARBITRATION, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION AS DESCRIBED IN THAT SECTION.

2.A Social Casino - No Real-Money Gambling

LuckyRook is a free-to-play social casino game offered for entertainment purposes only. It is not a gambling service.

  • You cannot win real money or anything of real-world value. No purchase, wager or result in the Service ever pays out cash, cash equivalents, prizes, merchandise or anything of monetary value.
  • Chips, Gold Bullion and every other in-game item are virtual items with no cash value. They cannot be cashed out, withdrawn, redeemed, refunded for money or exchanged for anything of value, whether with us or with anyone else.
  • Any purchase you make is a purchase of a limited license to use virtual items for entertainment. It is not a deposit, a wager of real money or an investment.
  • Playing or succeeding at social casino games does not mean you will succeed at real-money gambling. The Service is not a practice ground for, and does not simulate the odds of, any real-money casino.
  • Game titles, table names, "Salon" tiers, "vaults", "bankrolls", "jackpots" and similar terms describe features of a game. They do not describe real money, real accounts or real financial products.

3.Eligibility

To create an account or use the Service you must:

  • be at least 18 years old and have reached the age of legal majority where you live (if that age is higher than 18, you must be at least that age);
  • have the legal capacity to enter into a binding contract;
  • not be located in, or a resident of, a country or territory where access to the Service, or to any feature of it, is prohibited or restricted by law;
  • not be a person barred from receiving services under the laws of the United States or any other applicable jurisdiction, including anyone on a government sanctions or denied-party list; and
  • not have had a LuckyRook account suspended or terminated by us, unless we have given you written permission to return.

The Service is not directed at children, and we do not knowingly collect personal information from anyone under 18. If we learn that a user is under 18 we will close the account. Parents or guardians who believe a minor is using the Service should contact us (see Section 28).

It is your responsibility to make sure that your use of the Service is lawful where you live. Some jurisdictions restrict social casino games or the purchase of virtual currency for them. We may restrict, limit or block access to the Service, or to purchases or particular features, in any jurisdiction at any time and without notice, including (without limitation) the purchase of virtual items by residents of the State of Washington or any other jurisdiction where we determine such purchases may be restricted. Using a VPN, proxy or other tool to hide your location, or to get around such a restriction, is prohibited.

4.Your Account

Creating and securing your account

  • You may hold only one account. Creating, using or controlling more than one account (including accounts for friends or family, or "alt" accounts) is prohibited.
  • The information you give us must be accurate and kept current. If you add an email address, it must be yours.
  • You are responsible for keeping your password, recovery codes, two-factor authentication device and session tokens secret and secure, and for all activity on your account, whether or not you authorised it. Tell us promptly through a Member Ticket if you believe your account has been compromised.
  • We strongly recommend that you add a recovery email and enable two-factor authentication. We cannot guarantee recovery of an account that has neither.

Usernames and identity

Your username, profile, bio, avatar, title, tags and club details are visible to other players. They must not be offensive, hateful, sexual, misleading, infringing, or impersonate any person (including Empress Games LLC staff, moderators or other players), brand or organisation. We may change or remove any username or profile element that breaks these Terms, and may reclaim a username without compensation.

The account is ours, the license is yours

Your account and everything in it are owned by Empress Games LLC. You are granted a personal, limited right to use it under these Terms. You may not sell, buy, trade, rent, gift, share, transfer or lend an account, or offer or advertise to do so. Any attempted transfer is void and may lead to termination of every account involved.

5.Virtual Items

What they are

The Service contains virtual items, including Chips, Gold Bullion, cosmetics (such as card backs, felts, chip skins, banners, borders, fonts, titles, badges and tags), Talismans, throwables and charge packs, dice skins, rewards and any other in-game content (together, "Virtual Items").

  • Virtual Items are not real money or property. They have no monetary value, are not your personal property, do not accrue interest, and are not a deposit, stored value, e-money, security or financial instrument.
  • When you obtain a Virtual Item (by purchase, reward, gift or otherwise) you receive a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use it within the Service for your own non-commercial entertainment. You acquire no ownership or other right in it.
  • Virtual Items may be used only within the Service and only as the Service allows. They cannot be sold, traded, transferred or exchanged for real money, goods, services or anything of value outside the Service, including on any third-party marketplace, forum or website. Any such transaction ("real-money trading") is prohibited, is not recognised by us, and may lead to termination.
  • Exchanging one type of Virtual Item for another inside the Service (for example, Gold Bullion for Chips at the Teller) is a use of the license, not a sale or a financial exchange.

We may change them

To run and balance the game we may, at any time and without liability to you, manage, regulate, control, modify, re-price, rename, limit or eliminate Virtual Items, including their price, availability, exchange rates, bet limits, multipliers, rewards, tier structure and effects. Such changes may affect the perceived value or cost of Virtual Items you hold. You agree that we have no obligation to compensate you for any such change.

Errors and reversals

If a Virtual Item is credited, debited or awarded in error (for example, because of a bug, malfunction, duplicated transaction, exploit, fraud or a breach of these Terms), we may correct your balances and inventory, including by removing Virtual Items, reversing rounds or restoring earlier balances, without notice or compensation.

Loss of Virtual Items

Virtual Items are not refundable and are forfeited, without compensation, if your account is closed for any reason (by you or by us), if the Service or a feature ends, or as otherwise allowed by these Terms. Unused Virtual Items have no value on closure.

6.Purchases

Buying Gold Bullion and items

Our Payment, Refund & Chargeback Policy (in the Support Codex and at /payments) forms part of these Terms and explains in detail how purchases, refunds and payment disputes work. If it conflicts with this section on a payment matter, it applies.

Where we offer it, you may buy Gold Bullion packs or other Virtual Items with real money. Prices and contents are shown before you buy and may change at any time. By completing a purchase you:

  • authorise us and our payment processors to charge your chosen payment method for the price shown, plus any applicable taxes;
  • confirm that you are legally allowed to use that payment method; and
  • confirm that you are 18 or older and not in a jurisdiction where the purchase is restricted.

Payments are processed by third-party payment providers under their own terms and privacy policies. We do not store full payment card numbers. We may set purchase limits and may refuse, cancel or limit any purchase for any lawful reason, including suspected fraud or a pricing error.

All sales are final

EXCEPT WHERE REQUIRED BY APPLICABLE LAW, ALL PURCHASES OF VIRTUAL ITEMS ARE FINAL AND NON-REFUNDABLE. YOU ARE NOT ENTITLED TO A REFUND OR ANY OTHER COMPENSATION FOR UNUSED VIRTUAL ITEMS, FOR VIRTUAL ITEMS LOST THROUGH GAMEPLAY, OR WHEN YOUR ACCOUNT IS CLOSED OR THE SERVICE ENDS.

Virtual Items are delivered immediately after purchase. If you live in the European Union, the United Kingdom or another place that gives consumers a right to withdraw from a contract for digital content, you expressly request immediate delivery and acknowledge that you lose that right of withdrawal once delivery begins.

If a purchase fails to arrive or you were charged incorrectly, contact us through a Member Ticket within 30 days of the charge and we will investigate.

Chargebacks and payment disputes

If you dispute a charge with your bank or card issuer, or reverse a payment, without first contacting us, we may suspend or close your account, remove the Virtual Items concerned (and any items obtained with them), and refuse further purchases. Please contact us first; most billing problems can be fixed quickly.

Parents and payment methods

If a minor made a purchase using your payment method without your permission, contact us through a Member Ticket. Because users must be 18 or older, we will close the account involved.

7.Games, Odds and Fairness

How outcomes are decided

Every game result is decided by our servers using random number generation and, where stated, provably-fair cryptographic methods (a published hash of a secret seed that you can check once the round ends). Results are not influenced by your purchases, your balance, your level or any other player.

  • Published return-to-player (RTP) percentages, odds, multipliers and paytables are theoretical figures calculated over a very large number of rounds. Your actual results over any period will differ, sometimes a great deal.
  • Game rules, paytables, limits and timers are described in the Game Rules tab of the Support Codex. We may change them at any time; the version in force when a round starts applies to that round.

Our records control

Our server records are the final and binding record of every bet, round, result, balance, purchase and reward. If what you see on screen differs from our records (for example because of a display error, lag, a stale page or a browser problem), our records apply.

Malfunctions

A MALFUNCTION VOIDS ALL AFFECTED PLAYS AND PAYS. IF A GAME, SERVER, NETWORK OR DISPLAY ERROR OCCURS, WE MAY VOID THE AFFECTED ROUNDS, REVERSE OR CORRECT ANY RESULT, AND RESTORE BALANCES TO THEIR STATE BEFORE THE ERROR. WE ARE NOT LIABLE FOR ANY LOSS OF VIRTUAL ITEMS CAUSED BY A MALFUNCTION.

Disconnections and timers

Table games run on timers. If you disconnect, close the page, or do not act in time, the game will continue without you under its normal rules. For example, a hand may stand or fold automatically, a bet may be refunded or left to settle, or you may be removed from your seat at the end of a round. We are not responsible for results caused by your internet connection, device, browser or inactivity.

Other participants

Some participants you encounter in the Service, including at tables, in duels, on leaderboards, and in lobbies and chat presence, may be automated or computer-controlled accounts operated by us, and they may not be identified as such. They exist to keep tables and games active. They play under the same game rules and the same random outcomes as everyone else, have no access to hidden information such as other players' face-down cards or seeds, and do not change the odds of any game. Any Virtual Items they win or lose have no value, just like yours.

8.Play Responsibly

LuckyRook is meant to be fun. Please keep it that way.

  • Set limits on the time and money you spend. You can start a self-imposed time-out from Settings; once set it cannot be shortened or lifted early.
  • Never spend more on Virtual Items than you can comfortably afford, and never borrow money to buy them.
  • Take regular breaks, and do not play when you are upset, under the influence, or to escape problems.

Our Responsible Social Gaming Policy (in the Support Codex and at /responsible-gaming) has more on staying in control, the tools available and where to find help. If you or someone you know is struggling with gambling or gaming, free and confidential help is available. In the United States, call or text 1-800-GAMBLER or visit ncpgambling.org; in the United Kingdom, visit begambleaware.org; elsewhere, contact your local support service.

We may, at our discretion, limit purchases, suggest breaks or restrict an account where we have concerns about a player's wellbeing. We are not, however, responsible for monitoring your play or preventing you from over-spending, and nothing in the Service is medical, financial or professional advice.

9.Code of Conduct

You agree to treat the Service and other players fairly and respectfully. You must not, and must not help, encourage or allow anyone else to:

Cheating and fair play

  • use cheats, exploits, bugs, glitches, hacks, mods, macros, scripts, bots, automation tools or any other unauthorised software or method that interacts with the Service or gives you an advantage;
  • collude with other players, share hidden information (such as hole cards) during a hand, soft-play, or deliberately lose to transfer Virtual Items ("chip dumping");
  • create or use multiple accounts, including to claim welcome bonuses, faucets, streaks, wheel spins, quests or other rewards more than once;
  • manipulate or tamper with games, results, leaderboards, clubs, quests or rewards;
  • knowingly use or fail to report a bug or exploit, instead of reporting it to us through a Member Ticket;

Commercial activity

  • buy, sell, trade, advertise or offer accounts or Virtual Items for real money or anything of value, or offer "boosting", "power-levelling" or similar services;
  • use the Service for any commercial, promotional or advertising purpose without our written permission;

Behaviour toward others

  • harass, threaten, bully, stalk, intimidate or abuse any person;
  • post or send content that is hateful, discriminatory, obscene, sexually explicit, violent, defamatory, or that promotes self-harm, violence or illegal activity;
  • post anyone's personal information (doxxing), or ask other players for passwords, personal details or payment information;
  • impersonate Empress Games LLC, our staff or moderators, another player, or any other person or entity;
  • spam, flood chat, send unsolicited advertising, or post links to malware, phishing or scam sites;
  • engage in any conduct involving minors that is inappropriate or unlawful;

Security and technical abuse

  • access or try to access accounts, systems, data or areas of the Service you are not authorised to access;
  • probe, scan, test the vulnerability of, or breach any security or authentication measure (except as allowed under our responsible disclosure terms in Section 12);
  • reverse engineer, decompile, disassemble or modify any part of the Service, except to the extent the law expressly allows it despite this restriction;
  • scrape, crawl, harvest or collect data from the Service by automated means;
  • interfere with, overload or disrupt the Service, its servers or networks, including by denial-of-service attacks or by uploading viruses or other harmful code;
  • hide your location or identity to evade restrictions, bans or limits, including with a VPN or proxy;

Generally

  • break any applicable law or regulation, or infringe anyone's rights; or
  • use the Service in any way that we reasonably believe harms Empress Games LLC, the Service or its players.

We decide, in our reasonable judgement, whether conduct breaks this Code of Conduct. Our Community Guidelines (in the Support Codex and at /community-guidelines) explain these rules in plain language, with how we moderate and enforce them.

10.User Content and Communications

Your content

"User Content" means anything you post, send or submit through the Service, including chat and direct messages, usernames, bios, club names and descriptions, messages of the day, support tickets, screenshots and feedback. You are solely responsible for your User Content and confirm that you have every right needed to post it and that it complies with these Terms.

You keep any ownership you have in your User Content. You grant Empress Games LLC a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, transferable and sublicensable license to host, store, use, reproduce, display, modify, translate, distribute and otherwise make use of your User Content in connection with operating, improving, promoting and protecting the Service. To the extent the law allows, you waive any moral rights in User Content as against Empress Games LLC and its licensees.

Moderation

We are not obliged to monitor User Content, but we may review, screen, refuse, edit, hide or remove any User Content at any time, for any reason, without notice. Chat, direct messages and club channels are not private or confidential. We may log, review and act on them to keep the Service safe, investigate reports, enforce these Terms and comply with the law. Other players' User Content is theirs alone and does not reflect our views; we are not responsible for it.

Clubs and player-run spaces

Clubs, private tables and other player-run spaces are created and managed by players. Club owners and ranked members may invite, remove, mute and manage members within the tools we provide. We are not responsible for decisions made by players, and club rewards (including weekly vault payouts) are Virtual Items governed by these Terms and by the published rules in force at the time.

Feedback

If you send us ideas, suggestions or feedback, we may use them freely for any purpose without any obligation or payment to you.

11.Promotions, Rewards and Leaderboards

Daily streaks, the Fortune Wheel, welcome bonuses, faucets, quests, achievements, chests, club vaults, level rewards, leaderboards, the Daily High Roller and other promotions ("Promotions") are offered at our discretion. We may change, suspend or end any Promotion, its rules, odds or rewards at any time. Promotions pay only Virtual Items unless we clearly state otherwise in separate official rules. We may withhold or reverse any Promotion reward obtained through error, multiple accounts, automation or any breach of these Terms. Where a Promotion has its own published rules, those rules apply together with these Terms.

12.Intellectual Property

The Service and everything in it, including the LuckyRook name, the rook logo and other marks, software, source code, game designs, artwork, card and chip designs, graphics, sounds, music, text and the selection and arrangement of all of it, are owned by or licensed to Empress Games LLC and are protected by copyright, trademark and other laws. Except for the limited license below, no rights are granted to you.

Subject to these Terms, we grant you a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your own non-commercial entertainment. You must not copy, modify, distribute, sell, lease, publicly display, create derivative works from, or otherwise exploit any part of the Service except as these Terms allow. You may share screenshots and video of your own gameplay for non-commercial purposes, as long as you do not suggest that Empress Games LLC endorses you.

Copyright complaints

If you believe content in the Service infringes your copyright, send a notice to our legal contact (Section 28) that includes: your physical or electronic signature; identification of the copyrighted work; identification of the infringing material and where it appears; your contact details; a statement that you have a good-faith belief the use is not authorised; and a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorised to act for the owner. We may remove infringing content and terminate the accounts of repeat infringers.

Responsible disclosure

If you find a security vulnerability, report it to us privately through a Member Ticket (department: security) and give us a reasonable time to fix it before disclosing it to anyone. Do not access other players' data, disrupt the Service, or keep any Virtual Items you gain while testing. Good-faith research that follows these rules will not be treated as a breach of the Code of Conduct.

13.Privacy and Data

Our Privacy Policy (in the Support Codex and at /privacy) explains what information we collect and how we use it. In summary, to provide and protect the Service we collect information such as your username, password (stored only in hashed form), optional email address, gameplay and transaction history, chat and support messages, settings, IP address, browser and device information, and cookies, local storage and device identifiers. We use some of this information to prevent fraud, multiple accounts and bonus abuse, including by limiting sign-ups per network or device.

You acknowledge that your information will be processed as described in the Privacy Policy, including in the United States and other countries where we or our service providers operate, which may have different data protection laws from yours. Where the law gives you rights over your personal information (such as access, correction or deletion), you can exercise them as described in the Privacy Policy or by contacting us.

14.Communications From Us

You agree that we may communicate with you electronically, including by email, in-game messages and notices within the Service, and that such electronic communications satisfy any legal requirement that a communication be in writing. Transactional emails (such as password resets, verification codes and security notices) are part of the Service. You may opt out of any marketing messages we send.

15.Suspension and Termination

By us

We may, at any time and at our sole discretion, with or without notice, suspend, restrict or terminate your account or your access to all or part of the Service, remove or reset Virtual Items, or take any other action we think appropriate, if:

  • you breach, or we reasonably suspect you have breached, these Terms or any policy;
  • we suspect fraud, cheating, multiple accounts, chargebacks, underage use or unlawful activity;
  • we are required to by law, a court or a government authority;
  • your account has been inactive for an extended period; or
  • we decide to discontinue the Service or any part of it.

We may investigate suspected breaches and may hold an account pending an investigation. Where we suspend or terminate an account, we may also do so for any other account we reasonably believe is linked to it.

By you

You may stop using the Service at any time, and you may permanently delete your account from Settings. Deletion is permanent and cannot be undone: your username, progress and all Virtual Items are lost.

What happens on termination

On any suspension or termination, your license to the Service and to all Virtual Items ends immediately, and you are not entitled to any refund or compensation, except where the law requires it or where we end the Service for our convenience and the law entitles you to a pro-rated refund of recent purchases. Any sections of these Terms that by their nature should continue after termination will continue, including those on Virtual Items, intellectual property, disclaimers, limitation of liability, indemnification and dispute resolution.

16.Changes to the Service

The Service is evolving. We may add, change, suspend or remove any game, feature, content, Virtual Item or Promotion, or discontinue the Service entirely, at any time, temporarily or permanently, with or without notice and without liability to you. We will try to give reasonable notice before permanently shutting down the Service.

We do not guarantee that the Service will be available at any particular time or place, or that any game, feature or Virtual Item will continue to be offered.

17.Changes to These Terms

We may update these Terms from time to time. The version and effective date at the top show when they last changed. If we make a material change, we will give notice through the Service (for example, a notice in the Support Codex or when you sign in) or by email before the change takes effect, where required. Your continued use of the Service after the updated Terms take effect means you accept them. If you do not agree to an update, you must stop using the Service and may delete your account. Changes do not apply retroactively to a dispute that arose before the change, and changes to Section 22 apply as described there.

18.Third-Party Services

The Service may rely on or link to services, websites or content operated by third parties, such as payment processors, email delivery and hosting providers, and responsible gaming organisations. We do not control and are not responsible for third-party services, their content, availability or privacy practices, and your use of them is governed by their own terms.

19.Disclaimer of Warranties

THE SERVICE, INCLUDING ALL GAMES, CONTENT AND VIRTUAL ITEMS, IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, EMPRESS GAMES LLC AND ITS AFFILIATES, AND THEIR MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS AND SERVICE PROVIDERS (THE "EMPRESS GAMES LLC PARTIES"), DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE ABOVE, THE EMPRESS GAMES LLC PARTIES DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THAT ANY DATA, PROGRESS OR VIRTUAL ITEMS WILL BE PRESERVED; OR THAT THE SERVICE WILL MEET YOUR EXPECTATIONS. YOU USE THE SERVICE AT YOUR OWN RISK.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you. In that case, the exclusions apply to the fullest extent your local law allows.

20.Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE EMPRESS GAMES LLC PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, VIRTUAL ITEMS OR ACCOUNT PROGRESS, OR FOR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF THE EMPRESS GAMES LLC PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO EMPRESS GAMES LLC FOR VIRTUAL ITEMS IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY U.S. DOLLARS (US $50).

These limits are an essential part of the bargain between you and us and apply even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, for fraud, or (for consumers in the EU and UK) for gross negligence or intentional misconduct. Some jurisdictions do not allow the limitation or exclusion of certain damages, so some of these limits may not apply to you.

21.Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless the Empress Games LLC Parties from and against any claims, liabilities, damages, losses, judgments, fines, penalties, costs and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use or misuse of the Service; (b) your User Content; (c) your breach of these Terms or of any law; or (d) your violation of any right of another person. We may take over the exclusive defence of any matter you must indemnify us for, and you agree to cooperate with that defence. You may not settle any such matter without our prior written consent.

22.Dispute Resolution and Binding Arbitration

Please read this section carefully. It affects your legal rights.

Informal resolution first

Before starting any arbitration or court proceeding, you and Empress Games LLC each agree to try to resolve any dispute informally. The party raising the dispute must send the other a written notice describing it, the relief sought, and their contact details (to us: to the legal contact in Section 28, including your username). Both parties will then try in good faith to resolve it for 60 days from receipt of the notice. If you are represented by a lawyer, you must still take part personally in at least one informal settlement discussion if we ask. This requirement is a condition to starting arbitration, and any time limit to bring a claim is paused while it runs.

Agreement to arbitrate

If a dispute is not resolved informally, you and Empress Games LLC agree that any dispute, claim or controversy arising out of or relating to these Terms, the Service, Virtual Items or your relationship with us (a "Dispute") will be resolved exclusively by final and binding individual arbitration, and not in court, except as set out below. This includes Disputes about the validity, scope or enforceability of this arbitration agreement, which the arbitrator will decide, except as stated in "Class action waiver" below.

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by this section, and will be heard by a single arbitrator. The arbitration may be conducted by video conference, by telephone or on written submissions, unless the arbitrator requires an in-person hearing, which will take place in the county where you live or another place we both agree. Payment of filing, administration and arbitrator fees will be governed by the AAA's rules, and we will pay any fees that the rules or applicable law require us to pay. The arbitrator may award the same individual relief a court could award, and must follow these Terms and applicable law. Judgment on the award may be entered in any court with jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Exceptions

Either party may (a) bring an individual claim in small claims court if it qualifies and stays there, and (b) seek injunctive or other equitable relief in court to stop the actual or threatened infringement or misuse of intellectual property rights or the unauthorised access to or disruption of the Service.

Class action waiver

YOU AND EMPRESS GAMES LLC AGREE THAT EACH MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING, AND MAY AWARD RELIEF ONLY IN FAVOUR OF THE INDIVIDUAL PARTY SEEKING IT AND ONLY TO THE EXTENT NEEDED TO PROVIDE RELIEF FOR THAT PARTY'S INDIVIDUAL CLAIM.

If a court decides that this class action waiver is unenforceable for a particular claim or request for relief, then that claim or request (and only that one) will be severed and decided in court, after all individual arbitrations are complete, and the rest will be arbitrated. A court, not an arbitrator, will decide any dispute about the enforceability of this class action waiver.

Jury trial waiver

TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU AND EMPRESS GAMES LLC EACH WAIVE ANY RIGHT TO A JURY TRIAL.

Mass arbitration

If 25 or more similar demands for arbitration are filed against us by or with the help of the same or coordinated counsel, they will be administered in batches of up to 50 under the AAA's mass arbitration procedures, and the parties agree to cooperate in good faith to use a process that resolves them efficiently. Any time limit to bring a claim is paused for demands waiting in a batch.

Your right to opt out

You may opt out of this arbitration agreement by sending written notice to the legal contact in Section 28 within 30 days after you first accept these Terms. Your notice must include your name, username, the email on your account (if any) and a clear statement that you opt out of arbitration. Opting out does not affect any other part of these Terms. If you opt out, or if this arbitration agreement does not apply to you, the courts described in Section 23 will have exclusive jurisdiction.

Changes to this section

If we make a material change to this section, it will not apply to any Dispute of which we already had notice, and you may reject the change by sending written notice to our legal contact within 30 days of the change, in which case the previous version will continue to apply to you.

23.Governing Law and Venue

These Terms and any Dispute are governed by the laws of [GOVERNING STATE], without regard to its conflict-of-laws rules, and, where applicable, by the Federal Arbitration Act and other United States federal law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For any Dispute that is not subject to arbitration, or where you have opted out, you and Empress Games LLC consent to the exclusive jurisdiction and venue of the state and federal courts located in [COUNTY AND STATE FOR COURT PROCEEDINGS], and waive any objection based on inconvenient forum.

If you are a consumer living in the European Union, the United Kingdom or another country whose laws give you protections that cannot be overridden by a contract, nothing in this section removes those protections, and you may also bring proceedings in the courts of the country where you live.

24.Time Limit to Bring Claims

To the extent permitted by law, any claim or cause of action arising out of or relating to these Terms or the Service must be started within one (1) year after it arose; otherwise it is permanently barred.

25.Export Controls and Sanctions

You may not use or access the Service in violation of the export control or economic sanctions laws of the United States or any other applicable jurisdiction. You confirm that you are not located in a country subject to a comprehensive U.S. embargo and are not listed on any U.S. government list of prohibited or restricted parties.

26.General Terms

  • Entire agreement. These Terms, together with the Privacy Policy and any rules or policies they refer to, are the entire agreement between you and Empress Games LLC about the Service and replace any earlier agreements. If a specific rule (such as a Promotion's official rules) conflicts with these Terms, the specific rule applies to that matter.
  • Severability. If any provision is found invalid or unenforceable, it will be enforced to the maximum extent possible and the rest of these Terms will remain in full force.
  • No waiver. Our failure to enforce any right or provision is not a waiver of it.
  • Assignment. You may not assign or transfer these Terms or your account. We may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, reorganisation or sale of assets, without restriction.
  • Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, labour disputes, government action, internet or utility failures, cyber-attacks, or failures of third-party hosting or service providers.
  • No agency. Nothing in these Terms creates any partnership, joint venture, employment or agency relationship between you and Empress Games LLC.
  • No third-party beneficiaries. These Terms do not give any rights to any third party, except that the Empress Games LLC Parties may rely on the disclaimers, limitations and indemnities that protect them.
  • Interpretation. Section headings are for convenience only. "Including" means "including without limitation". If these Terms are translated, the English version controls.
  • Notices. We may give you notice through the Service, by email to the address on your account, or by posting on the Service. You must send legal notices to us at the contact below.

27.Region-Specific Terms

  • California residents. Under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
  • New Jersey residents. Nothing in these Terms limits any rights you have under the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act that cannot lawfully be limited.
  • European Union and United Kingdom consumers. You benefit from any mandatory provisions of the consumer protection laws of the country where you live. Nothing in these Terms affects your statutory rights as a consumer, including your legal rights if digital content is faulty. Our Impressum (legal notice) sets out our company details and our position on consumer dispute resolution.
  • Other jurisdictions. If the law where you live gives you rights that these Terms purport to exclude or limit and that cannot lawfully be excluded or limited, these Terms do not affect those rights.

28.Contact Us

For help with your account, purchases, bans, bugs or security reports, please open a Member Ticket from the Support Codex (the ? button in the top bar). This is the fastest way to reach us.

For legal notices, arbitration notices, opt-outs and copyright complaints, contact:

  • Empress Games LLC (operator of LuckyRook)
  • Mail: [COMPANY MAILING ADDRESS]
  • Email: [LEGAL CONTACT EMAIL]

By creating a LuckyRook account, you confirm that you are at least 18 years old and that you have read, understood and agree to these Terms of Service.